Privacy Policy

Last updated: 21st Oct 2025

This Privacy Policy describes how FlooringHouse.ae (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website, purchase our products, or interact with our services.
We are committed to safeguarding your privacy and ensuring compliance with the applicable laws of the United Arab Emirates.

1. Information We Collect

We collect the following types of information to process your orders and improve our services:

1.1 Personal Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery addresses
• Payment details (processed securely via payment gateway)

1.2 Non-Personal Information

We automatically collect certain information to help us improve user experience, including:

• Browser type and version
• Device and operating system
• IP address and location data
• Pages visited and time spent on the site

2. How We Use Your Information

We use your data for legitimate business purposes, including:

• Processing and fulfilling your orders
• Delivering products and managing returns
• Responding to your inquiries and providing support
• Sending order updates, delivery notifications, and promotional messages (with your consent)
• Improving website performance and customer experience
• Complying with legal and regulatory obligations

3. Payment & Data Security

All online payments on FlooringHouse.ae are processed securely through trusted payment gateways (such as Stripe, Telr, or PayTabs).
We do not store your complete credit/debit card details on our servers.
Data transmitted between your browser and our website is encrypted using SSL (Secure Socket Layer) technology.

4. Sharing of Information

We value your privacy and do not sell, rent, or trade your personal data.
We may share limited information only with:

• Delivery partners (for shipping and logistics)
• Payment processors (for order payments)
• Service providers (for website hosting, analytics, or marketing, under strict confidentiality agreements)

We may also disclose information if required by UAE law or government authorities.

5. Cookies & Tracking Technologies

FlooringHouse.ae uses cookies and similar technologies to:

• Enable basic website functionality
• Remember your preferences and shopping cart
• Measure website traffic and performance

You can manage or disable cookies in your browser settings, but some site features may not function properly without them.

6. Marketing Communications

With your permission, we may send you updates, promotions, or special offers.
You can opt-out at any time by clicking “Unsubscribe” in our emails or by contacting us directly.

7. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy, or
• Comply with legal and accounting obligations.

Once data is no longer required, it will be securely deleted or anonymized.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or outdated information
• Withdraw consent to marketing communications
• Request deletion of your data (subject to legal and contractual obligations)

To exercise these rights, contact us at info@flooringhouse.ae.

9. Data Protection & Security Measures

We implement robust administrative, technical, and physical safeguards to protect your data against unauthorized access, alteration, or loss.
However, no online system can guarantee 100% security, and you share information at your own risk.

10. Third-Party Links

Our website may include links to third-party sites.
We are not responsible for the privacy practices or content of external websites.
We encourage you to review their privacy policies before providing personal data.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal compliance.
Revised policies will be posted on this page with the updated date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: info@flooringhouse.ae
04 439 2373
Flooring House, Office 1-2, Dubai Investment Park - 2, Dubai, United Arab Emirates