Frequently Asked Questions
Product Information
What types of flooring do you offer?
What types of flooring do you offer?
We offer a wide range of SPC (Stone Plastic Composite), LVT (Luxury Vinyl Tile), and Jumbo Porcelain Slabs, designed for both residential and commercial spaces across the UAE.
Are SPC and LVT flooring waterproof?
Are SPC and LVT flooring waterproof?
Yes! Both SPC and LVT are 100% waterproof, making them perfect for kitchens, bathrooms, and other humid environments.
What is the difference between SPC and LVT flooring?
What is the difference between SPC and LVT flooring?
SPC has a rigid stone composite core for higher durability and stability, while LVT has a flexible vinyl core, offering more comfort underfoot. Both are stylish, long-lasting, and easy to maintain.
What sizes and finishes are available?
What sizes and finishes are available?
We stock a variety of wood and stone textures, matte and glossy finishes, and multiple thickness options. Contact our team for the latest collections.
Do your products come with a warranty?
Do your products come with a warranty?
Yes — our flooring is backed by a manufacturer’s residential and commercial warranty that covers wear and structural performance.
Samples & Consultations
Can I request free flooring samples?
Can I request free flooring samples?
Yes! You can request free samples via our online form, chat widget, or WhatsApp. We deliver them to your doorstep anywhere in the UAE.
How can I book a flooring consultation?
How can I book a flooring consultation?
You can schedule a free expert consultation through the Before You Buy section or WhatsApp. Our specialists help you choose the right design, material, and finish for your space.
Do you offer on-site expert visits?
Do you offer on-site expert visits?
Yes — our flooring experts can visit your home or project site to show samples, measure areas, and recommend the best solutions.
Installation & Maintenance
Do you provide professional installation?
Do you provide professional installation?
Absolutely. Flooring House offers complete installation services for SPC, LVT, and Porcelain Slabs, ensuring perfect fit and finish.
How long does installation take?
How long does installation take?
Typical residential projects take 1–2 days, depending on size and layout. Larger projects may take longer — our team will confirm timelines in advance.
Do you remove old flooring?
Do you remove old flooring?
Yes, removal and disposal can be arranged before installation upon request.
How should I clean and maintain my floors?
How should I clean and maintain my floors?
Use a soft mop or vacuum and a pH-neutral cleaner. Avoid harsh chemicals and excessive water to maintain long-lasting beauty.
Orders, Delivery & Pricing
Do you deliver across the UAE?
Do you deliver across the UAE?
Yes — we provide nationwide delivery, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, and beyond. Most orders are delivered within 24–48 hours.
How can I get a special price or project quote?
How can I get a special price or project quote?
You can submit a Special Pricing Request through our chatbot or contact form. Just share your project area (sqm), product type, and timeline — our sales team will send a custom offer.
Can I buy online?
Can I buy online?
Yes, Flooring House operates as an e-commerce platform. You can browse, select, and order flooring directly through our website.
What payment methods do you accept?
What payment methods do you accept?
We accept bank transfer, credit card, and cash on delivery.
Trade & Partnership
Do you work with contractors and designers?
Do you work with contractors and designers?
Yes, we partner with interior designers, contractors, developers, and retailers across the UAE. Trade clients receive exclusive pricing and project support.
Can I become a dealer or distributor?
Can I become a dealer or distributor?
Yes — reach out to our team via the Contact Us page or WhatsApp to explore partnership opportunities.
What are your working hours?
What are your working hours?
We’re available Monday to Saturday, 9:00 AM – 6:00 PM. For urgent inquiries, WhatsApp is the fastest way to reach us.
Contact & Support
Contact & Support
How can I contact Flooring House?
You can reach us through:
- Phone: +971 4 439 2373
- WhatsApp: Click to Chat
- Email: info@flooringhouse.ae